Shadow Customer
Shadow Customer is one of the most effective tools in the field of professional evaluation of staff, measurement of service level, preparation of service level development plan based on measurement results, control over the application of the prepared standards.
StudyLab provides its Corporate Client Shadow Customer service which will include:
- Compilation of service standards or improvement of existing standards
- Verification of the implementation of the prepared standards
- Review of presentations for newly delivered services
- Audio recordings during service delivery by staff
- Evaluation of audits carried out on the basis of pre-drawn graphs in coordination with Customer
- Determination of group and indivudal training needs during assessment
- Personal consultation based on evaluation results of individual criteria such as Communication Skills, Problem Solving Skills", Sales Skills, etc.
